Payment information

1. Payment method and currency

Pay in CNY using WeChat Pay or Alipay desktop checkout. Sign in, select your plan and billing period, then confirm the price to continue.

If the checkout price differs from the displayed price, we will ask you to confirm it before creating a payment code. Your order uses the price you confirm.

The site does not enable automatic renewal by default and will never ask you to enter a WeChat Pay password or full bank-card number on a Kyormar page.

2. Check before ordering

• Product name, intended user or entity, and current signed-in account;
• Plan tier, service period, pricing unit, and member count;
• Plan price, quantity, total and merchant name;
• The account to which digital entitlements will be activated;
• Service content, Preview boundaries, refund policy, and privacy policy.

Purchase personal plans online with WeChat. Contact sales for teams, enterprises, contracts, bank transfers or custom delivery.

3. Orders and delivery

Keep your order number after paying. Once payment is confirmed, your plan is activated on the purchasing account and appears on your account page.

Delivery is usually immediate. If it remains inactive after 10 minutes, first synchronize server status on the Order lookupto view the latest status.

If an order shows success but remains undelivered after 24 hours, send the order number, account email, and issue description to [email protected]. We will verify the transaction and deliver the entitlement or handle it under the refund policy.

4. Repeat purchases and plan upgrades

You do not need to repurchase an active plan. Available upgrades and billing changes are shown at checkout. If an order is awaiting payment, continue paying or request cancellation from your orders. Do not pay while cancellation is pending.

All current website payments are one-time payments; upgrading does not automatically create a renewal agreement. Procurement support confirms delivery boundaries for upgrades that change contracts, seats, or the billing entity.

5. Invoices and enterprise procurement

For an invoice, email support with the order number, invoice title, taxpayer ID, invoice type, and recipient email. Enterprise private deployment, corporate payment, purchase orders, and special tax requirements follow the formal quote and contract.

6. Payment exceptions

• Expired QR code: do not pay again; return to checkout and create a new order;
• Still pending after payment: use Order Lookup to synchronize the provider status;
• Duplicate payment: contact support to verify duplicate orders and refund to the original payment method;
• Wrong amount or merchant name: stop payment immediately and contact support;
• Compromised account or unauthorized transaction: contact both WeChat Pay and Kyormar support.

Only use payment links provided by this website. Stop and contact support if asked for your payment password or to transfer money to another merchant.