One entry point, routed by issue.
Support email:[email protected]
Service hours: Weekdays, 09:00–18:00 (China Standard Time). Messages sent outside service hours enter the queue on the next business day.
Include the following in your message
PAYMENT / REFUNDOrder number, account email, payment time, and issue description
INVOICEOrder number, invoice title, taxpayer ID, and invoice type
ENTERPRISEOrganization size, deployment model, identity, and audit requirements
PRIVACYAccount email, request type, and identity-verification method
Do not email payment passwords, full bank-card numbers, SMS verification codes, private keys, or other unnecessary sensitive information.